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Editors

Harry Cassin
Publisher and Editor

Andy Spalding
Senior Editor

Jessica Tillipman
Senior Editor

Bill Steinman
Senior Editor

Richard L. Cassin
Editor at Large

Elizabeth K. Spahn
Editor Emeritus

Cody Worthington
Contributing Editor

Julie DiMauro
Contributing Editor

Thomas Fox
Contributing Editor

Marc Alain Bohn
Contributing Editor

Bill Waite
Contributing Editor

Shruti J. Shah
Contributing Editor

Russell A. Stamets
Contributing Editor

Richard Bistrong
Contributing Editor

Eric Carlson
Contributing Editor

FCA Study: Millions of Brits are too timid to complain

More than 15 million people in the UK routinely miss out on refunds, replacement products, and getting other problems sorted because they don’t know how to complain with confidence.

A study for the Financial Conduct Authority (FCA) found that 28 percent of Brits put up with queue jumpers, bad meals at restaurants, and poor service “because they lack the confidence and know-how to speak out.”… Continue Reading