FCA Study: Millions of Brits are too timid to complain
Richard L. Cassin
November 22, 2018
More than 15 million people in the UK routinely miss out on refunds, replacement products, and getting other problems sorted because they don’t know how to complain with confidence.
A study for the Financial Conduct Authority (FCA) found that 28 percent of Brits put up with queue jumpers, bad meals at restaurants, and poor service “because they lack the confidence and know-how to speak out.”… Continue Reading